Refund Policy

Last updated: August 2026.

The policy

SwiftSCORM provides one full refund of the first paid subscription payment, monthly or annual, when the request is received within 30 calendar days after that payment succeeded. The guarantee is available once per SwiftSCORM account or organization. Refunds go only to the original payment method. An approved refund cancels the subscription immediately and ends paid-plan access. Completion records remain available for export. After 30 days, payments are non-refundable except where required by law. Ordinary cancellation without a refund remains effective at the end of the paid billing period.

What an approved refund does to your plan

An approved refund cancels the subscription immediately and ends paid-plan access, which is different from ordinary cancellation. What ends is paid-plan capability: creating and publishing new courses, AI generation, and the other paid-tier limits drop back to the Free tier. Your completion records are not affected. They remain available for export, and the audit packet export is included on every plan, including Free.

After 30 days

After 30 days, payments are non-refundable except where required by law. Ordinary cancellation without a refund remains effective at the end of the paid billing period: you keep access through the period you already paid for, and the plan does not renew. You can cancel any time from the billing portal.

How to request one

Email hello@swiftscorm.com from the email you used at checkout. Refunds are issued to the original payment method through Stripe. How long the money takes to appear on your statement is set by your bank, not by us.